Tuesday, July 28, 2009

An "Error: GetEngineFiles Timed out" error message is logged in Antigen

Source : GetEngineFiles
Event Id :6014
Exchange Server : MS Exchange Server 2003
Operating System : Windows Server 2003
To work around this problem, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\Software\Sybari Software\Antigen For Exchange\EngineDownloadTimeout
3. Double-click the EngineDownloadTimeout registry entry, and then type 600 in the Value box.

When you set the EngineDownloadTimeout registry entry to 600, the engine download process times out after 10 minutes.

Note You do not have to restart the Antigen services or the Microsoft Exchange Server services after you change this registry entry.

Useful link: http://support.microsoft.com/kb/905991/en-us